Influencing Leadership Behaviour

When introducing leadership through horsemanship I speak to a horse responding to us or their surroundings based on instinct, the desire to stay alive. It is a value I have seen a horse demonstrate, with varying degrees of commitment, time after time. Their behaviour reflects a core value.

Behaviours in animals and people have been studied at great length so there is plenty of data to support observable behaviour change. While my observations are far from scientific it stands to reason that if we observe how others respond and react to us, we can practice adapting our behaviour to see if a change in turn impacts those around us. This is where learning with the assistance of horses helps accelerate leadership understanding. We are often aware of a concept without knowing what that looks like in our mind or in our body. The horses help put the feel into our body in a tangible way that creates an opportunity for a repeatable behaviour.

Behaviourists have come to agree that animals do demonstrate a range of emotions and those emotions will impact behaviour. In ” Animals Make us Human” Temple Grandin speaks to the seeking system as “the basic impulse to search, investigate and make sense of the environment.” She defines seeking as “the combination of emotions that addresses the ‘need to go after your goals’ and the behaviours that help attain them.”

Our behaviour is impacted by our knowledge, skill, beliefs, attitude and our experiences. Our emotions then can positively or negatively impact those behaviours. Given we can learn to manage our emotions we can also become more effective in assessing the associated behaviours. So the good news is you can teach an old dog new tricks. By making the conscious decision to change learned behaviours can be unlearned.

A horse is a master at detecting if our actions match our emotions. They help us see whether are we are congruent in our behaviours. Through hands-on activities and self-discovery a horse allows us to be honest with ourselves and seek the behaviour that reflects what we value and would like others to see. By observing a horse’s behaviour and experimenting with different approaches we have an immediate opportunity to view ourselves from a different perspective. Horses allow us to be objective about what is working – and perhaps not, in our search to become a better leader.

The Motivation to Change

“Make the right thing easy.”

A simple statement made to thousands of people over fifty years. A lifelong student of horse behaviour, Ray Hunt was looking for a way to help people better understand how to motivate a horse. He simply wanted the horse to end up with a better deal.

Ray Hunt believed that a horse had no concept of winning or losing so a bigger reward for a better performance held no meaning. He spent his life trying to convince people they could overcome their own functional fixedness, of making a horse do something, by understanding the power of their horse’s desire to perform, producing a more rewarding experience for both. Hunt’s goal, was to help people see the motivation for the horse must be intrinsic.

A student of motivating people, Daniel Pink, puts some compelling thoughts forward on intrinsic and extrinsic reward in his book Drive. Pink explores how the carrot and stick method, built into our behaviour from time out at age two, to grades in school, to how much we earn at work–no longer applies. He argues that extrinsic reward is an outdated notion from a time when mechanical tasks were more important than cognitive abilities. A functional fixedness the business environment suffers from, unable to see the problem of workplace motivation from a different perspective. A belief that behavioural scientists and horsemen like Hunt have known for years.

We use the carrot and stick metaphor in working with horses, it is also a tool we offer participants. The tool is stick with a string on the end. To some it immediately represents a whip. Depending on how it is wielded, it quickly becomes that to the horse and rarely produces better results. To others, it becomes an extension of their arm and they soon see how effective a support tool can be to communicate. A few choose to abandon the defined parameters and the narrow focus the tool sets up for them to see what they can achieve without it. When that happens these individuals have to reframe how they might define and communicate their expectations where the relationship with the horse becomes more important than their own success. This simple act puts into place a behaviour of intrinsic value versus extrinsic reward.

Paying attention to what motivates the horse allows participants the opportunity to see where their own perspectives or functional fixedness may be getting in their way of recognizing those who work with them. As the notion of reward is changing, how we build teams and produce results also must change – managing others no longer carries the same meaning it had in a production line environment, leading others to be successful does.

In summary, what Pink takes an entire book to express is exactly what Ray Hunt put in a single sentence. “Make the right thing easy.”

Taking things too seriously

jack_lrI don’t know how many times I have gone out to work with a horse with an agenda – only to find the horse has little interest, certainly no intention and is quite content to just see what shows up.

Learning to adjust to the mindset of living in the moment and being prepared to adapt to the situation continues to test me. Rain is one horse that seems determined to test my resolve on being present. Regardless of progress in previous sessions we usually spend the first half of any session fiddle farting around to reach to a mutually agreeable starting point. Once and if that point is reached all moves along well.

I say if, because the if is dependant on me. Each ride is like a previous conversation where Rain needs to state his opinion and feel confident that I am listening. Working with a horse is truly no different than coaching a person along. I’ve learned that once Rain has had that opportunity to vent, he appears more open to a dialogue where he is willing to answer my questions. Push him too a point and his resistance and frustration grows, guide him through the discussion and pretty soon we’re loping along smooth as can be.

In his fabulous book “The Mentors Mentor”, Corey Olynik, suggests that a “mentor must first and foremost be a “Confidante: a person who listens without judgement.” Olynik’s many years as a mentor helped him define the six different roles he has played in coaching others. It helped me see that as a “Role model” my experience in starting other horses must demonstrate to Rain that I am willing to be a “Guide”, a “Tutor” and a “Coach” to facilitate his learning, and as a “Sage” I am willing to allow him time to understand.

Each role I play offers something different to define Rain’s development as a riding horse. As a “Guide” I have used the recent construction zone near the farm to help him see things that may appear foreboding, from a new perspective, as a “Coach” I am bringing accountability, discipline and motivation into the relationship by supporting, repeating and rewarding. As a “Tutor” I am looking for the right way to explain something new to him, recognising each horse will find understanding if we give them time. Finally as a “Sage” I can’t loose site of the ultimate vision – being one with the horse.

Olynik’s book has been a wonderful reminder for me to find the perspective that will be helpful with each horse at each moment. To enjoy what shows up and be playful. To use each experience to strengthen the relationship, finding the path together so I don’t end up being the only one taking myself too seriously.

Believable Moments

believeEver had one of those tangible moments when you actually believe, that others believe in you?

Of all the leadership challenges, belief in self often remains our greatest limiting factor. We can spend a lot of time learning and understanding but it is in the moment second guessing ourselves that stops us from applying our knowledge to take the risk and make that next step.

That would be the emotional part of our brain sabotaging the rational holding us back from something we have the skill, knowledge and experience to manage. Seth Godin calls that “The Lizard Brain – the prehistoric brainstem that all of us must contend with” — referring to it as the part that “doesn’t like being laughed at”.

Rhys the horse who continually creates memorable moments for me, offered another one today. It was the linchpin1 in our relationship. I used the word tangible to describe the moment because it left behind a glow, an actual feeling. Well at least that is how it seemed to me.

I was on Rhys in the outdoor ring, checking out where we were both at before heading out on a ride. Zoe, my other best teacher, surely must have decided it was time for my next lesson. She rallied the herd and headed to the back field. Heads up, tails flying, bodies rushed past the rails of the corral from two different directions and headed up over the hill, my only thought was “I should get off”. For those who understand how powerful a magnet a leaving herd can be to a horse you might understand that first thought. But I didn’t get off, my next thought was I can manage this I have the knowledge and skill to get through this. “Rhys we have been through a lot together this shouldn’t be a problem – let’s work through this.”

Rhys was concerned that others had left, but as soon as I asked him to get busy he was visibly relieved that I was still there. When a horse blows through their nose it can be a huge physical and mental release for them. That was what he offered me.

We spent a few more minutes in the arena to confirm he was connected to me and not the long gone herd, and then headed in the opposite direction to the stubble fields. Our part of the world is currently a construction zone – an old wellsite is being remediated just north of us and the County is putting a water line down the road we live on. Not counting the steady stream and rumble of dump trucks there are no less than 9 major pieces of equipment and one generator droning away all day, it is noisy and disruptive. It has become a perfect training ground.

I couldn’t have imagined taking Rhys past a backhoe even a few months ago, but today I believed we could. It was the best ride we have ever had. I believe Rhys is a completely different horse, what has changed however is me.

1- The linchpin – a locking pin that holds the wheel to the axel or the name of Seth Godin’s new book.
Photo courtesy of Sandra Anderson

Thanks for reading this – we’d love to honour your time by offering you a copy of A Year of Inspirations – an ebook summary of some of our best past essays, quotes & images.

A Decade for Puzzles

puzzlepieces“Horses are only afraid of two things, things that move and things that don’t.” wisdom imparted by Tom Dorrance when asked why horses are afraid of everything. Good horsemen are great at simplifying ideas, a horse fears what he might see, hear or feel. Whether it moves or not, what a horse perceives as scary, is tangible.

Humans on the other hand can fear everything, we fear what we see, hear, feel, imagine and believe. When it comes to something scary if it isn’t there we are quite capable of creating it. If we aren’t the creator, then we certainly feed a fear with what we listen to, read and who we hang out with. Humans, are a pretty tough act to follow.

In his New Year essay, Michael Enright of the CBC Sunday Edition referred to the decade as one of “adding and subtracting, of lost purpose fogged by confusion”. Ten years that seemed to capture our worst fears beginning with worldwide chaos the result of computer failure to uncontrolled viral contagions. From Y2K to H1N1, it is a decade exhausted.

When we learn from the past, live in the moment and plan for the future we not only do well, we excel. 2010 holds promise for a decade of optimism, hope and opportunity. Let’s take advantage of our ability to reason when something is outside of our comfort zone and manage our emotion when we sense, feel, think, want or act fearful, then figure out what to do with the information.

AwarenessWheelsiteThe Awareness Wheel is a tool we use to help people through a perceived fear of horses, injury or failure1. The wheel provides a guide to question the source of the emotion we feel welling up, to take stock of the moment and determine whether our emotions are working for us… or against us.

The rock that doesn’t move or the plastic that blows in the wind may not be what scares us. But the what if’s, could be’s or might happen’s can paralyze us and the reasonable is quickly clouded by the irrational.

It is funny how we stumble upon what we have learned. I was busy matching the shapes, colours and textures, of a Christmas puzzle, when Mom remarked that I have always been so good with puzzles. The comment made me stop and think as I do enjoy puzzles, I guess that is why I stuck with Rhys. I have had a few people “suggest” I find another horse, but Rhys has been my puzzle. Even his name reflects the chocolate covered peanut candies that come many to a box and I have often described our progress as having discovered another piece.

I worried so much about the what might happens with Rhys, that I missed what was going on. When I let go of the what if’s my whole perspective on him changed. I can honestly say I lifted the fog of my own confusion so I could see the potential Rhys held for me.

2009 may have been a tough year – but don’t let that hold you back. Treat this next decade as a whole new puzzle, one with many pieces, new textures and a rainbow of opportunity. It is simply a case of fitting them together based on what shows up.

1 – adapted by Fred Jacques from the work of Miller, Wackman, Nunnally, and Saline.アコーデオンドア!トーソー アコーデオンドア クローザ エクセル TD-5040/TD-5041 レーベル
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Fear is a lazy bastard

rhys_fear“Fear is a lazy bastard. It comes from the most primitive part of the brain. It takes no work and no intelligence.” John Hope Bryant, Love Leadership

Fear is an emotion that can hold us, limit us or drive us. Fear is one of the six basic emotions we share with animals. When it comes to leading people fear may deliver short term results but it comes at great cost. In contrast the other five emotions sadness, anger, happiness, surprise and love utilize the part of the brain that thinks, finds meaning and remembers. Qualities found in passionate and caring leaders who truly want to connect with people and develop relationships in order to serve others. John Hope Bryant calls these individuals Love Leaders.

In my quest to grow The Natural Leader business I have had the great privilege of meeting a few of these Love Leaders. Each has touched my life in a different way each demonstrated a quality I needed to learn. Sometimes it was a learning realized simply through my own fear of failing.

Barbara Ross, sister, friend and avid supporter. Barb is devoted to so many others, she has volunteered as a board member, fund raiser and for the past three months as full time Executive Director of Inn from the Cold to bring them through a critical transition period.
Fred Jacques, my mentor and partner through the programs we have delivered together. His knowledge, experience and willingness to share is inspiring.
Barbara Thrasher, believed in what we had to offer from her first introduction to the programs. She has continued to promote, support and encourage me – reminding without words on the importance of patience.
Kathy Pinder, Director of the Famous 5 I had the honour to work with Kathy on the 80th Anniversary of the ‘Persons Case’, her energy, enthusiasm and commitment is unwaivering.
Francis Wright, founder of the Famous 5 lives the importance of the role of women in developing a world worth living in.
Barbara Dodd-Jones for her participation and her willing endorsement in support of Equine instinct to better human Emotional Intelligence.
Suzanne Fitzhenry, Suzanne has been incredible in her ability to promote the University of
Calgary programs continually creating wait lists.
Donna Kennedy-Glans, has inspired me. Leadership in one of Canada’s largest oil companies taught her about the importance of self, family and belief. She continues to unveil opportunities for others through CanadaBridges.com
Jan Hornford, an aspiring equestrian with a positive energy and caring grace. Jan has a passion for people, her encouragement was the source of doing things differently this past year.
Christopher Byron, my husband, partner and best friend he both encourages and challenges me.

Each of these individuals helped me see that in failure lies great opportunity. It is simply about the choices we make. “Never say can’t and never say impossible. The difficult you do immediately, the impossible takes a little longer.”1 Love leadership is about caring more about what others think, need and want than you think about yourself.

I always connect my leadership learnings to what my horses have taught me – this topic is no different. Animals are great teachers of unconditional love they accept us for who were are based on how we treat them. Horses can be absolute grace under pressure – so willing to forgive.

Rhys and I have had our journey this past year. It was only when I was ready to commit and banish my fear of failure Rhys was there waiting to follow my lead. It is a path I am willing to take in my business and my life. Failure like falling is something you do but you pick yourself up, dust yourself off and carry on. Loving what you are doing makes it that much easier.

Thanks to all of you I haven’t mentioned those who encouraged, participated and provided critical feedback and continue to influence my life. A great 2010 to all.

1- I am honoured to give credit where it is due – John Hope Byrant is the author of Love LeadershipFanatics Authentic Joe Namath Alabama Crimson Tide Autographed 16 x 20 Crimson Uniform with Ball Pho
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It’s Your Behaviour

“Titles are granted, but it’s your behaviour that wins you respect.” Opening words to the first practice of The Leadership Challenge.

Model the Way; Inspire a Shared Vision; Challenge the Process; Enable Others to Act and Encourage the Heart are the Five Practices of The Leadership Challenge and have proven to be a great reference for The Natural Leader programs. This past weekend in High River Alberta, Buck Brannaman capably demonstrated that the five practices of leadership apply equally well to to the pursuit of horsemanship.

“to gain commitment you must be a model of the behaviour you expect of others.” Model the Way is about demonstrating behaviour, it is about being clear on what is important to you and prepared to set the example. Clear on his commitment Brannaman’s presence demonstrates he is prepared to help others in their horsemanship journey.

The words and topics he uses are not often heard in the boardroom, but the concepts couldn’t be closer. Brannaman talks about having a picture in your minds eye of what you want to do before you start. “Do less than what you think it’s going to take and then do what it takes to get the job done.” Through stories of his own struggles, his admiration for his mentor Ray Hunt and humorous interpretations of his teachings Brannaman created and Inspired a Shared Vision.

His word’s don’t simply inspire, but they Challenge the Process engaging people into action. By sharing and demonstrating activities where a person learns from their failure, or as Brannaman puts it “an opportunity to get better” he sets it up for the horse human relationship to improve. The goal of attending the clinic was to improve to horsemanship skills, but as his website claims “horses and life it’s all the same to me.” Brannaman creates possibility, he Enables Others to Act limited only by the level of commitment each is prepared to make. The art of horsemanship is to make the horse look better.

Through his skill Brannaman is able to foster collaboration and build trust, so others believe they too can achieve something they previously thought unattainable, he Encourages the Heart.

Working through the challenge of making my horses look better has taught me, horsemanship and leadership ….. it is all about my behaviour.

The image at the start of the article is a Garcia Spade Bit, an example of the finest in silver, copper and steel craftmanship. While bits always raise controversy in the horse world, it is rarely the bit and always how humans use them. To Brannaman the spade represents the ultimate in trust and communication based on respectful relationship. As his mentor Ray Hunt said “Anyone can ride a horse bridle-less but only those with the highest level of commitment can ride a horse with a spade bit.”

The Gender Parity

sydneyKnown for the Stampede and Spruce Meadows, Calgary is a hub for international competitors and horses. At these levels of competition one can’t help but notice the number of mares represented in the final round of cattle work, that famous eight second ride or the jump- off. It is a gender parity that puts the business community to shame.

While women may be present in a higher proportion in both the workplace and the stables, there continues to be a higher representation of males in senior management and geldings in the barns. I broached this observation on an equine related discussion board and the thread quickly drifted to typical gender stereotypes, hormones, personality preferences and dominant versus passive behaviour. Similar reasons as to why mares are relegated to brood herds and women left out of the board room.

As with all my articles I seem to waller1 around for a while before I decide what it is I really want to say. Sydney helped me gain some clarity this morning. The most confident horse I have ever owned, she has never questioned her own ability. Many people who have had the opportunity to work with her have remarked “that scanning the herd she hadn’t caught their eye, but her personality is one you cannot ignore.” What I am fairly confident about is in other hands she would be labeled a difficult horse.

Just as men and women view the same problem from different angles, a mares perspective on us differs from that of a gelding. Horse clinician Julie Goodnight suggests that “working with mares requires that we develop a meaningful relationship in order for them to bond with us as they would a herd mate.”

It is coming to understand this different perspective that has helped me grow in my horsemanship skills. A mare asks more of us as a leader and it is this questioning style that often puts people at odds with mares. The mindset of many horse owners is they should just do as I ask but, as we have seen time and again in our sessions, what we think we are asking and what the horse reads are often two completely different requests.

Thinking about how mares have been stereotyped what surprises me is how often I have heard from a women “they would never ride a mare.” A participant of a recent session couldn’t have framed it better when reflecting on his experience with lead mare Zoe “she was clearly allowing me to lead her”. He held no illusion that he was the leader simply because he held the lead rope. With both mares and geldings in our herd I have learned a lot about group dynamics. Every horse has learned behaviours but each has their own unique personality and background. It is the differences in the gender dynamics in the playground, the workplace and the stables that maintains a dynamic, growing and caring environment.

To update that cowboy saying on mares I would prefer to suggest “you need to engage in dialogue with a mare.” as too often a discussion ends up being one sided. Being open to a dialogue with Sydney or any of the other mares in the herd has allowed me to see what each excels at. Dialogue requires that we not only express our opinion but we that listen to other perspectives. When you find that area of common interest a mare’s loyalty is unquestionable they will truly put their heart and soul into getting you to the final round.

1-Waller – in this context is in reference to the aimless and sometimes purposeless requests we make of our horses, to the point they simply shut us out.

Learning from the Herd

At first glance, the herd is a fairly static environment with roles, responsibilities and daily schedules. A horse is a highly social animal which means a range of interactions but the herd is both constant and ever changing reflecting a routine set by the seasons, the weather and us.

Our herd is a mix of geldings, mares and one donkey ranging in age from two to sixteen. Observing them over the years highlights the similarities and the subtle changes that emerge as the number of horses has grown. In Animals Make Us Human, Temple Grandin suggests it is the horse’s very social nature that has made them so easy for us to domesticate – they don’t mind when territories cross, they are willing to live together in a created herd and they have a built in desire to cooperate.

A domestic herd is limited by the space they have to share, don’t have much of a choice as to who joins them and within limits they get along pretty well. With those parameters it is relatively easy to pull parallels from the herd to the workplace. To work well in a team we often need to be able to manage an open office environment, work with individuals we might not choose to spend time with and cooperation is not always the hallmark of being human.

Like a workplace team, the herd also has to deal with internal and external influences. Internal change is far more fluid than the stresses that we inflict on them but what is interesting and most reflective of workplace is how the herd collectively manages external stress.

From time to time change is imposed on the herd whether it’s adjusting the clock, adding a new member or splitting the herd up a change can be fiercely defended. Generally horses are not great at managing change and they treat change with the commitment of a life and death scenario. The herd quickly becomes a cohesive unit acting and responding in the interest of the group, old alliances are strengthened and new bonds are created, working together to either accept or repel the influence.

Change seems to be a constant that we cannot repel or ignore, but what we can do is manage how it impacts us personally. While we often feel alone in the turmoil of change supporting others through the process is another innate human characteristic. The herd demonstrates the importance of sticking together and supporting others while being open and willing to accept and adapt to what shows up.

Building on What Works

I love the opportunity to hone my horsemanship skills by riding with folks who are better than I. End of June, I travelled down to Bozeman, Montana to ride with Buck Brannaman. This year everything took on new meaning as I was able to see some of last years forgotten explanations from a different perspective. As the horse master Tom Dorrance said “the first thing you need is the last thing you’ll learn.”

For years riding instructors stood in the middle of the arena and yelled out what not to do as you walked, trotted and cantered around the arena. Fortunately few of those experiences stuck as I was no doubt more concerned with saving my life than listening to the person barking instructions. I learn best by a combination of inputs and now understand why those university lectures went in one ear and out the other, just listening isn’t my forte.

The mentors I now choose best reflect my learning style, teachers who are on their horses explaining what they are going to do and why, showing me how they do it and then letting me do it. Horsemanship, like leadership is about the why, it is about feel. It is about knowledge through experience, timing and recognising what shows up.

This years clinic included a number of competitive tasks which may sound contrary to what you believe the concepts of what natural horsemanship are. What became clearer to me this year is horsemanship is about being fair but effective through simple, consistent and clear communication. LIke all aspects of leadership It is about understanding why, being focused on the outcome and being ready to support no matter what shows up.

Competition magnifies the expectations we place on ourselves. It was interesting to watch where the desire to win got in the way of success. When my focus was on the time, Maddison became increasingly resistant. Reflecting on the successful outcome of some of the complex elements, I realise I was more concerned with Maddison than winning and we worked better together.

We have used competitive elements in our programs and it is so easy to observe where task versus relationship tips the scale. Those of you who have participated know the hands-on learning with horses is a far cry from a powerpoint presentation with simulations. The programs are about executing a series of relatively simple tasks through explanation, demonstration and then experience. The links you personally make from the horses to work, home or life in general through the facilitated discussions or reflection moments you share with us, is where the real learning happens.

We try and set up our sessions so we are able to reach you no matter your learning style. We recognised early on in our program development that the workplace doesn’t need a whole new set of leadership practices. What people in the workplace are ready for is another way to view relevant and common ideas and principles that need to become habits in our bodies instead of just our heads.